Open, honest and still useful offline
When part of Intersink is slow or down, the status page says so, in plain words. And because your workspace keeps the pages you have opened on your device, a dropped connection does not have to stop your day.
One page for the state of everything
The status page shows each part of Intersink separately, so you can see whether a problem touches what you use. Each line is a real check made from your browser when you open the page, and again every minute while it stays open.
| Check | What it covers |
|---|---|
| Console | The workspace you sign in to |
| API | Sign-in, orders, CRM, every app and access for your own software |
| Stored data | Accounts, channels, products and records |
| Cache and queues | Sessions, rate limits and background work |
When the connection drops
- You go offline
The whole app turns grey, so you always know. Layout and buttons stay where they were.
- A banner explains
It reads “You’re offline. Changes are saved on this device.”
- Keep reading
Pages you have opened stay readable, and avatars keep appearing because they are drawn on your device.
- You are back
Colour returns and a short message says you are connected to the Internet again.
How we talk about problems
Say it early
The affected part is marked on the status page as soon as we know, with a short explanation.
Keep updating
During an incident a person writes the updates, including when the next one is due.
Fix the cause
Afterwards the incident stays listed with what caused it and what we changed.
Backups and retention
How long backups and each kind of data are kept is set out in our data retention schedule. When a period ends, data is deleted or anonymised.
Our Trust and security policy describes our operational commitments, including backups and incident response.